If you have a special request regarding shipping, please contact us prior to placing an order at info@sightlycarat.com

For your protection, SightlyCarat always:

  • Insures and registers all items for their full value.
  • Requires that all deliveries are made to a physical business or home address only. We do not ship to P.O. box addresses.

Lead Time

Most of our products are made to order, and require approximately 2-4 weeks to craft. Ready to Ship items can usually be shipped within one business day (excluding certain holidays) of your approved order. Once crafted we will ship the piece via one of our major expedited shipping providers.

SightlyCarat is committed to timely delivery for your order. Please note that severe weather conditions may impact these timeframes. You agree that SightlyCarat is not liable for any delay caused by weather conditions or similar events outside of SightlyCarat or its shipping providers’ reasonable control.An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date. On the rare occasion that your order is tampered with or lost during shipment, you must report this to SightlyCarat within 5 days of receiving your tracking number.

Customs

Customs processing and import duties are the responsibility of the customer and managed by our shipping service providers , such as, FedEx, DHL, UPS, USPS, etc. They may reach out to you to let you know about any customs charges you have to pay. Please check with your local customs office for information.If you need help or documents to facilitate custom processing, please contact us; we’re happy to offer our assistance.

Delivered to Your Door

Your purchase will ship directly to your address so you can receive it from the comfort of your home. For your protection, orders require a signature upon delivery.

For insurance reasons we cannot reroute packages after they have shipped from SightlyCarat.

Change of Shipping Address

We can change your shipping address only until the point that your order is ready to ship. Your order is ready to ship when you receive a tracking email. Once your order is ready to ship, we cannot guarantee that your request to change your shipping address can be honored. This is the case for both new orders and orders coming out of our repair workshop. Please note, depending on the change in shipping address, you may incur additional tax fees that will be invoiced to you. In the event that the difference in taxes is less than the original charge for shipping taxes, you will receive a refund for the difference.

SightlyCarat free shipping does not cover any Taxes and Fees that may be applicable to your purchase.